Welcome to Yoraventrox. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity, and Yoraventrox concerning your access to and use of our website, initial consultation booking tools, international travel package outlines, instruction sessions, and associated services.
Please read these Terms and Conditions cautiously before utilizing our platform or engaging our services. By accessing our website, submitting an online consultation request, or completing a transaction at our physical premises, you acknowledge that you have read, understood, and agreed to be bound by all of these Terms and Conditions. If you do not agree with all of these terms, you are expressly prohibited from using the site and our services, and you must discontinue use immediately.
Yoraventrox operates as an international tour planning and preparation provider located in the Hong Kong Special Administrative Region.
These Terms and Conditions, alongside all interactions, service agreements, and potential disputes, shall be governed by, interpreted, and construed exclusively under the laws of the Hong Kong Special Administrative Region (HKSAR). By engaging with our business, you submit to the exclusive jurisdiction of the courts of Hong Kong for the resolution of any disputes that may arise.
The Yoraventrox official website serves as an informational showcase displaying available international tour plans, preparation guides, travel itineraries, and structured instructional options.
Our operational model operates through a structured multi-step process designed to allow customers to explore potential travel solutions thoroughly before entering into a binding service agreement.
To formalize a travel package, preparation schedule, or instructional series, strict adherence to our payment policies is required.
We understand that travel plans and personal schedules can change. Our cancellation policy establishes clear timelines and conditions regarding eligibility for returns on paid amounts.
1. Cancellations Made More Than 48 Hours Prior: If a customer provides formal notification of cancellation more than 48 hours before the scheduled session or program start time, the customer is eligible to receive a full refundof the total amount paid.
2. Cancellations Made Between 24- and 48-Hours Prior: If a customer provides formal notification of cancellation within the window of 24 hours to 48 hours prior to the scheduled session or program start time, the cancellation will incur a 50% cancellation deduction. The customer will receive a 50% refund of the total amount paid.
3. Cancellations Made Less Than 24 Hours Prior: If a customer attempts to cancel, notify of an inability to attend, or express an inability to board travel arrangements less than 24 hours before the scheduled start time, no refund will be provided. The entire paid amount will be retained to cover operational allocations.
4. Inability to Board and Absence Rules: Customers must inform Yoraventrox of any cancellation or inability to board at least 24 hours prior to the session start time to qualify for a 50% refund. Failure to provide notification at least 24 hours in advance will result in a total forfeiture of the booking amount.
5. No-Show Policy: Failure to arrive at the designated location for a scheduled session, consultation-derived activity, or tour departure without prior written cancellation notice will be classified as a No-Show. All No-Shows are considered as immediate late cancellations, and no refunds will be granted under any circumstance.
Upon approval of a valid cancellation request under the time parameters outlined above, refunds will be processed through one of two accepted mechanisms:
Yoraventrox is committed to processing personal information responsibly and in strict alignment with statutory regulations. We adhere to the Data Protection Principles set forth under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO) .
We collect personal data, including full legal names, contact telephone numbers, electronic mail addresses, physical addresses, and banking information (when required for cancellation disbursements), exclusively for necessary business operations, including:
All personal information collected offline or via initial online inquiries is stored in a protected way. Access is strictly limited to official personnel who require the details to fulfill service requirements. Yoraventrox does not sell, trade, rent, or lease customer data to external third parties for marketing purposes.
In accordance with the provisions of the PDPO, customers retain full legal rights to:
To exercise data access or correction rights, please contact our designated privacy officer via email at tours@yoraventrox.com.
Customers engaging in travel programs, custom plans, or instruction sessions organized by Yoraventrox are expected to maintain respectful behavior and fulfill operational obligations:
Yoraventrox functions as a specialized planning and preparation provider. While every reasonable effort is made to organize dependable arrangements, Yoraventrox shall not be held liable for personal injury, property loss, unexpected travel delays, or third-party service failures that occur outside our direct physical control during international transit.
Yoraventrox shall not be deemed in breach of these Terms and Conditions nor held fiscally liable for any failure or delay in performing its obligations where such failure results from events beyond reasonable human control. Such events include, but are not limited to: severe weather disruptions, natural disasters, civil commotions, border closures, administrative travel bans, airport closures, or official government restrictions. In such events, Yoraventrox will work with affected customers to adjust schedules where feasible, subject to our cancellation provisions.
Yoraventrox reserves the explicit right to revise, update, amend, or alter any section of these Terms and Conditions at any time to reflect operational updates, structural business adjustments, or statutory changes in Hong Kong law. Any revised version will take effect immediately upon being posted on our official website. Continued access to our website or utilization of our office consultation services following posted changes signifies full acceptance of the updated Terms and Conditions.
If any provision of these Terms and Conditions is found by a court of competent jurisdiction within Hong Kong to be unlawful, void, or unenforceable, that specific provision shall be deemed severable from the remaining text. Such invalidity shall not affect the validity, enforceability, or operation of any other remaining provisions, which shall continue in full legal force and effect.
These Terms and Conditions constitute the entire legal framework and operational agreement between you and Yoraventrox regarding consultation inquiries, package purchases, cancellations, and privacy handling.
For formal inquiries, clarification regarding these Terms and Conditions, privacy requests under the PDPO, or cancellation submissions, please reach out using the official corporate channels below: