Privacy Policy

Yoraventrox is dedicated to protecting your privacy and ensuring your personal information is handled with caution and security. This Privacy Policy outlines our standards regarding the collection, use, protection, and disclosure of personal information obtained when you browse our official website, submit online consultation requests, or visit our physical office. We process all personal information in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO) .

1. Scope and Applicability

This policy applies to all prospective and active customers engaging with Yoraventrox. By accessing our website, requesting an initial consultation, or utilizing our in-person services at our office, you acknowledge and agree to the practices described in this Privacy Policy.

2. Personal Information We Collect

We collect personal information directly from you when you interact with our company through digital channels, in-person meetings, or written communications.

• Contact Information: Full legal name, telephone number, and electronic mail address (tours@yoraventrox.com).
• Consultation and Service Records: Selected appointment dates, preferred international travel package outlines, custom planning details, and assigned trainer records.
• Fiscal Account Data: Customer bank account information collected via email solely for processing accepted refund requests following valid cancellations.
• Communication Logs: Messages, feedback, or administrative inquiries sent directly to our team via email or written forms.

We do not collect online credit card numbers, payment tokens, or digital wallet credentials, as all final booking confirmations and transactions occur strictly in cash at our physical office location.

3. Purpose of Data Collection and Usage

Your personal information is collected and processed exclusively for legitimate business operational purposes, including:

• Scheduling, verifying, and managing your in-person consultation appointments at our office address.
• Developing tailored travel preparation outlines and assigning designated instructional trainers.
• Processing formal cancellation notices, evaluating eligibility, and disbursing accepted refunds via bank transfer or cash.
• Responding to customer inquiries, sending operational updates, and handling administrative notices.
• Complying with legal, statutory, and regulatory obligations applicable within the Hong Kong Special Administrative Region.

We do not process your personal data for direct marketing or promotional communications without receiving your explicit prior opt-in consent.

4. Retention and Protection of Personal Data

Yoraventrox implements procedural, administrative, and physical security measures to safeguard your personal information against unwanted access, loss, misuse, disclosure, or alteration. Physical documents collected at our office are kept in restricted storage areas, and digital records are stored on protected servers with restricted access controls.

Personal data is retained only for as long as necessary to fulfill the original purposes for which it was collected, or to comply with statutory legal and accounting retention rules under Hong Kong law. Once personal data is no longer required, it is appropriately destroyed or permanently deleted.

5. Sharing and Disclosure of Information

We value your privacy and maintain strict confidentiality regarding your personal records. Yoraventrox does not sell, rent, trade, or transfer your personal data to external third parties for marketing purposes.

We will only share or disclose your personal data under the following limited circumstances:

• When required to comply with judicial proceedings, court orders, or lawful government demands by regulatory bodies or law enforcement authorities in Hong Kong.
• When necessary to protect the rights, safety, or legal interests of Yoraventrox, our staff, or other customers in compliance with applicable laws.

6. Your Data Rights Under the PDPO

Under the provisions of the Personal Data (Privacy) Ordinance of Hong Kong, you hold specific rights regarding the personal data we maintain about you:

• Right to Access: You may request confirmation of whether we hold your personal data and request a copy of that information.
• Right to Correction: You may request the correction or updating of any inaccurate, incomplete, or outdated personal information held in our systems.

7. Contact Details and Data Requests

If you wish to exercise your legal rights to access or correct your personal data, or if you have any questions or concerns regarding our privacy practices, please contact us using the official channels below:

• Company Name: Yoraventrox
• Physical Address: On Hong Ning Commercial Building, 792 Nathan Rd, Prince Edward, Hong Kong
• Electronic Mail: tours@yoraventrox.com